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Phone: 12345

Email: copy-woodworks

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Terms and Conditions

Delivery Returns

Delivery

Delivery Terms and Conditions

We are able to deliver to the UK mainland. Highlands, Islands and some European destinations are subject to a surcharge. Please contact us for details if you require this service.

If it is not possible for us to deliver your goods personally, we will arrange a courier service of excellent quality to safely deliver your goods.

Our aim is to deliver your goods quickly and at a time that suits you. We always check our goods before packing and delivery, to ensure they meet our high quality standards that we at Woodworks pride ourselves on.

If you request a delivery date, that you subsequently have to change within 7 days of the delivery, a re-delivery fee may have to be applied. Please note that if you amend or change your initial order, extra cost and delays may result.

We are unable to remove your unwanted furniture if our furniture is a replacement/new addition.

We cannot accept responsibility for any delivery delays that are beyond our control (extreme weather, transport/fuel strikes, Christmas and Bank Holidays etc). We aim to get your order to you for Christmas, when you order gifts etc, if this has been agreed on placing of your order. However, any rare delays in this will be communicated to you; when we may need extra time to process orders.

We cannot be held responsible for delays by the courier service over the Christmas period.

We do not offer compensation for deliveries taking longer than we anticipated. We always try to work within an agreed timescale with the customer directly.

Once booked in, we try our hardest to work with both the customer and the courier to arrange delivery of your items. We do not accept responsibility and/or additional charges for customers not being in to receive their goods.

Courier hours are 8am – 6pm UK time. We cannot give you an estimated time of delivery from a courier, as this is something that is out of Woodworks control. You must be available from 8am – 7pm on the day of delivery.

On occasion with courier delivery of heavier items, you may be required to assist with handling and moving of your goods. The courier service is a door to door service only. Please ensure you have adequate manpower on the day of delivery. It is at the driver’s discretion as to his/her level of assistance. We will not be held responsible for any damage or injury at the point of delivery.

You, the customer are responsible for informing us of any difficulties the courier may have accessing your property/delivery location. Any failure of delivery due to uninformed inaccessibility issues, will result in your items being returned to us, and extra delivery charges will be incurred by the customer.

Lead Times

Once your order is confirmed by us, we will either deliver your item within one week, at a mutually convenient time for yourself and us.

In some instances, an item may not be ready for up to 8 weeks, as all of our items are hand carved/crafted. If this is to be the case, we will inform you of this, prior to your order/payment being processed.

Larger items

If it is not possible for us to deliver your goods personally, we will arrange a courier service of excellent quality to safely deliver your goods. For larger items that may require a courier service and incure an additonal cost we will get in touch. This could range from £10 - £30.

Returns

If you wish to cancel an order, prior to its dispatch time, we will offer a full refund. If the product has been dispatched, you will be liable for the delivery cost to you, and for the delivery cost to return the item. You must use our courier agent. The item must be returned within 7 days, and be in the same condition as when it was sent. We will not refund damaged goods on return